Returns & Exchanges
Shop with Confidence
We want you to feel confident choosing Propa.
That’s why most products are covered by our 30-Day Comfort Guarantee.
If something isn’t right, you can return eligible items within 30 days of delivery. no stress, no drama.
30-Day Comfort Guarantee
Propa products are designed to be skied.
We encourage you to get them out on snow and propa-ly test your setup.
If something doesn’t feel quite right, you may return most Propa products within 30 days, even after use.
Before returning, please ensure the product has been:
- Installed correctly
- Instructions followed for correct use and adjustment
- Used long enough to allow for normal bedding-in
- Return shipping is the customer’s responsibility.
🇦🇺 Australia & 🇳🇿 New Zealand
Please return eligible items to:
Propa
33 Kosciuszko Road
Shop 12, Town Centre
Jindabyne NSW 2627
Australia
Include your name and order number inside the package to ensure prompt processing.
🌍 International Returns
At this time, we are unable to support international returns outside of the USA, Australia, and New Zealand.
We recommend reviewing product information carefully before purchasing.
Power Flex Liners Important Information
Power Flex Liners are designed to conform to your foot shape during use for correct fit and performance.
Because of this:
- Used, molded, or skied-in liners are non-returnable
- Only unused and unheated liners are eligible for return
This policy ensures every liner sold meets our performance and hygiene standards.
Warranty
All Propa products are backed by a 1-year warranty against manufacturing defects or abnormal wear.
This warranty does not cover normal wear, incorrect use, or fit-related preferences.
Additional Notes
Returns missing original packaging or accessories may be subject to a restocking fee
- Refunds are processed once items are received and inspected
- Shipping fees are non-refundable
- Return Shipping is at customers expense.
Through our USA portal, the shipping label and cost is automatically deducted from the return.
Need Help?
If you’re unsure whether a return applies to your situation, our team is happy to help.
Reach out before sending anything back so we can guide you correctly.
